Policies

What is DNFS ??

What is RFFS ??

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. We never see your credit card information and that information is not retained in our system, not even in your customer account profile if you choose to set up an account.

A note about the Fair Credit Billing Act. Under this act, your bank limit your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also purchase via money order (only) or check. Checks and money orders can delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check or money order. To order by check, just print the invoice from the order confirmation page and mail with your payment to:

Spaded Lady
P.O. Box 11469
Casa Grande, AZ 85230

The information below is provided to inform you of policies, shipping, and other information we feel you should digest and/or refer to prior to placing an online order.

It is our policy and practice to assist customers with their order as much as is necessary (within reason) prior to order processing. We answer emails, so please contact us if you have questions.

Click for information regarding the following:

• Ordering & Payment Process
• Order Fulfillment
• Canceling Orders (generally applies to order changes as well)
• Order Shipment
• Return Policy

Ordering & Payment Process:

Note: Items placed in your shopping cart will remain there for 5 days unless you proceed through the checkout process or remove them from your cart.

Once all items you wish to purchase are in your shopping cart, click the 'Your Cart' link at the top right of the page and verify the accuracy of the contents and/or make changes. From there you can click to continue shopping, use your browsers 'back' button to return to the previous page, or click to proceed to our checkout page and begin the ordering process.

Note: When you order from us, your email is automatically added to our internal 'Mail List' which is used to send out information about changes in our site, products, special promotions, etc. If you wish to be removed from the list, just send us an email from the address you wish removed with 'Remove from Mail List' in the subject line and message area of the email. We will remove it promptly. No person(s) or entity outside of our organization will ever gain access to our 'Mail List' without a court order.

The second page of the checkout process is where you will receive the shipping costs and choose from any of the offered shipping methods. You can cancel from that page and it will NOT generate an order in our system. If you are just wishing the shipping quote, that is the way to go about it.

The third and final page of the check out process simply consists of reviewing and verifying the information and entering credit card information if paying by credit card.

• If paying by check/money order, you will be prompted to print the order to send along with your payment after you click 'Submit'. Please also write your order # on your check/money order. Note: You will get a confirmation email that can be printed and sent with your check rather than printing from the website if you prefer.
• If paying via PayPal -- After you click 'Submit', you will be taken to PayPal's site for sign-in and payment through your PayPal account.
• If paying by credit card, after clicking "Submit" your order will be processed and you will be redirected to an order confirmation page.

You will receive auto-generated confirmations and order details via email shortly after finalizing your order and payment. The order confirmation you receive is your receipt.

International Payments -- Unfortunately, we cannot process payments from all countries. Click Here to view a list of countries from which we can accept payments.

International Shipping -- Click here for our international shipping policy.

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Order Fulfillment:

Simultaneous to the confirmation email you receive after finalizing the order and payment, an email is auto-generated to our order fulfillment section. We will verify that we have all necessary details and then gather and/or procure the ordered merchandise. If your payment is via check/money order, nothing occurs before your payment is received and processed and/or cleared. This adds considerable time to the entire process. If all is in stock and/or available, you will not hear from us until the order status is complete/shipped and we have shipping details to present to you (depending on the suppliers involved, this usually requires 3 - 4 working days). You will then receive an email with the shipping details, and any other information we feel you should know.

If your order consists of items not in stock or not immediately available, we will contact you to determine how you wish to proceed. Most online merchants simply cancel any items not in stock and process the order leaving you 'out of the loop' until your order arrives missing some items. We do not like to do that. As long as we have valid contact information, we will contact you before processing your order. If we are unable to contact you after reasonable attempts via email, we will process the order minus the unavailable items and refund any difference. We are aware that some items may be worthless to you without also acquiring the unavailable items for the ensemble you are putting together. You will have the choice of canceling the entire order and receiving a refund, canceling just the unavailable items, or waiting (if the items are temporarily unavailable and on back order).

Cancellations and/or Changes affecting Shipping

• We can't split-ship items from same manufacturer (send back order items separately later) due to the additional shipping cost.

• Item cancellations on order segments where shipping discounts have been applied have shipping recalculated based on the new subtotal of that order segment and the adjustment of discount adjusts the refund amount accordingly.

• Exchanges for other items from the same manufacturer of similar price keep the original shipping discounts and totals intact.

• Exchanges to higher price items from same manufacturer or exchanges to items from another manufacturer cause the whole order including shipping discounts to be recalculated, and the creation of a custom order page to pay for the additional adjusted order total.

You must use a valid email address during the checkout process so we can extend to you proper customer service. We have in the past attempted contact via telephone, we will no longer attempt this due to the costs involved in making several long-distance toll calls routed to voice mails and answering machines. Without a valid email address, your order will be processed minus any items not available and the difference refunded.

Note -- Depending on the time of day and the manufacturers involved, if you place your order on a Friday, it may not begin processing until the following Monday.

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Canceling Orders: (generally applicable to order changes as well)

As stated previously:
Items placed in your shopping cart will remain there for 5 days unless you
proceed through the checkout process or remove them from your cart.

So if you are uncertain about placing your order, leave the items in your cart and return later when you decide. That said, you should never be afraid of canceling an already placed order with us. However, some policies and limitations must apply.

• Contact us immediately via email to determine the current status of your order.

• If your order has not yet been processed, we will cancel and refund.

• If your order has been processed but not shipped, we will attempt to stop and or reverse the process, we cannot guarantee success in that though, it depends on the timeliness of your request to cancel and other factors beyond our immediate control.

• If your order has already shipped we obviously can't stop the process. You will have to accept the order or request to return it after it arrives. See Return Policy for more information.

Cancellations and/or Changes affecting Shipping

• We can't split-ship items from same manufacturer (send back order items separately later) due to the additional shipping cost.

• Item cancellations on order segments where shipping discounts have been applied have shipping recalculated based on the new subtotal of that order segment and the adjustment of discount adjusts the refund amount accordingly.

• Exchanges for other items from the same manufacturer of similar price keep the original shipping discounts and totals intact.

• Exchanges to higher price items from same manufacturer or exchanges to items from another manufacturer cause the whole order including shipping discounts to be recalculated, and the creation of a custom order page to pay for the additional adjusted order total.

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Order Shipment:

We ALL wish shipping were free, but unfortunately it is not.

On USA orders under $50.00 from any individual manufacturer, we charge shipping at cost.

On USA (lower 48 only) over $50.00 from any individual manufacturer, we discount the shipping down to just $5.00 on that manufacturer's portion of the order. The over $50.00 shipping program is called DNFS (Darn Near Free Shipping).

On USA (lower 48 only) over $85.00 from any individual manufacturer, we discount the shipping to FREE on that manufacturer's portion of the order. The over $85.00 free shipping program is called RFFS (Really Flippin' Free Shipping).

Due to increased costs, we cannot discount shipping to Alaska or Hawaii -- sorry.

How does DNFS work?
You'll notice that all of our products have a two-letter identifier at the beginning i.e. EM, TS, PL, etc. -- each of those designates a certain manufacturer/supplier. DNFS (Darn Near Free Shipping) works by keeping track of the subtotal of amounts purchased from each of our manufacturers/suppliers. At the shipping calculation stage the cart software then gets the rates for each individual shipment by supplier according to the total weight of the items from that portion of the order. The cart then checks the subtotal for that portion of the order and if it is $50.00 or more, the shipping is automatically reduced to just $5.00. If you have any familiarity with the cost of shipping these days, you'll no doubt agree -- that's darn near free shipping!

How does RFFS work?
You'll notice that all of our products have a two-letter identifier at the beginning i.e. EM, TS, PL, etc. -- each of those designates a certain manufacturer/supplier. RFFS (Really Flippin' Free Shipping) works by keeping track of the subtotal of amounts purchased from each of our manufacturers/suppliers. At the shipping calculation stage the cart software then gets the rates for each individual shipment by supplier according to the total weight of the items from that portion of the order. The cart then checks the subtotal for that portion of the order and if it is $85.00 or more, the shipping is automatically reduced to just FREE!

Shipment is by various approved shippers (USPS,UPS,FedEx,DHL). Some order items may ship separately from others due to drop shipping from their respective manufacturer's/suppliers. Items that are 'drop shipped' will ship to you direct from the manufacturer.

Items will generally begin shipping within 3 working days of your order if everything is in stock. We will email you anytime there will be a delay. Please use a valid email during checkout and check your mail daily. If you are filtering for spam, it is advisable to also check your 'junk mail' folder in case our mail gets intercepted your spam filters.

P.O. Boxes -- We cannot ship to P.O. Boxes unless special arrangements are made in advance of the online order, sorry.

Cancellations and/or Changes affecting Shipping

• We can't split-ship items from same manufacturer (send back order items separately later) due to the additional shipping cost.

• Item cancellations on order segments where shipping discounts have been applied have shipping recalculated based on the new subtotal of that order segment and the adjustment of discount adjusts the refund amount accordingly.

• Exchanges for other items from the same manufacturer of similar price keep the original shipping discounts and totals intact.

• Exchanges to higher price items from same manufacturer or exchanges to items from another manufacturer cause the whole order including shipping discounts to be recalculated, and the creation of a custom order page to pay for the additional adjusted order total.

International Shipping -- Currently, our online system will handle shipping to most countries. We cannot discount shipping on international orders. The DNFS & RFFS programs apply only to USA orders.

All international shipments will be by Registered US Mail with return receipts. Time in transit varies widely and is outside of our control.

PLEASE NOTE: We cannot calculate or collect for foreign import duties or VAT. Import duties, use taxes, Custom's requirements, and the like are the responsibility of the buyer/receiver.

Please also be aware that every country has different shipping restrictions. Some countries do not allow the shipping of jewelry, for example. Please check here for international shipping information.

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Returns / Refunds / Exchanges:

We understand that products sometimes have flaws that the manufacturer's quality control did not observe. We also understand that besides shipping, shopping by photo and description is one of the perils of mail order and online shopping. We have to adhere closely to the manufacturer's return/refund/exchange policies while attempting to satisfy your needs as well. Because of the drop shipping methods involving multiple suppliers that we (and most other online stores) employ, our return policy is not written in stone -- each request is handled case-by-case. Some items cannot be returned due to legal/health considerations. Return shipping is also handled case-by-case depending on the nature of the issue. Return shipping may be refunded after we receive and inspect the return in question.

Most 'exchanges' will require the merchandise be received back first before sending out the new. Some exchanges are handled by charging for the new item and shipping with subsequent refund for the original once order item once it is received back in new condition. Some items cannot be returned or exchanged due to their personal nature and existing health laws.

We will always do our level best to resolve the issue to your satisfaction. We don't ignore emails here.

Cancellations and/or Changes affecting Shipping

• We can't split-ship items from same manufacturer (send back order items separately later) due to the additional shipping cost.

• Item cancellations on order segments where shipping discounts have been applied have shipping recalculated based on the new subtotal of that order segment and the adjustment of discount adjusts the refund amount accordingly.

• Exchanges for other items from the same manufacturer of similar price keep the original shipping discounts and totals intact.

• Exchanges to higher price items from same manufacturer or exchanges to items from another manufacturer cause the whole order including shipping discounts to be recalculated, and the creation of a custom order page to pay for the additional adjusted order total.

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Thank you for shopping with us!